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Here we’ve gathered the questions we are asked most often.
If you have a question that has not been frequented yet, please send it our way at sales@mosonatural.com.

What’s in the bag?
There is just one ingredient inside the Moso Bag- 100% Moso Bamboo Charcoal. Learn more about it behind, here.

Why should I use the Moso Bag?
Many conventional air fresheners contain dangerous chemicals such as formaldehyde, petrochemicals, p-dichlorobenzene and aerosol pollutants. We created the Moso Bag as a safe and natural alternative. Plus, it lasts much longer, saving you a lot of money.

What material is used for the outside of the Moso Bag?
The exterior bag is made of linen, a fabric derived from the flax plant.

How long does it take for the bag to work? 
It begins working immediately after you open the bag. However, because it doesn’t give off a scent like an air freshener, it can be difficult to know if it’s working right away. But you’ll know soon. In just a few days, you will notice major improvements. Within a week, odors will be completely neutralized.

Do I need to activate the Moso Bag when I take it out of the packaging?
Nope! The Moso Bag is sealed inside the packaging, unable to absorb anything until it is opened. Just take the Moso Bag out of the package and place directly in your desired space.

Will one large 500g Moso Bag cover several rooms that are connected?
It is best to buy separate Moso Bags for each space of your home, for the best results. Even if, for example, your kitchen and living room are technically one room, it is best to place one Moso Bag in each area.

Where is the best placement for the Moso Bag?
It depends on the bag’s size and purpose. It is best to put the bag in fairly open areas where air can pass through – it’s not good to tuck it away or place it underneath things (unless, of course, you’re using it for a gym bag or hamper – but when you’re placing it in a room or a car, you want to have air circulation around the bag). You do not have to hang the Moso Bag, unless you find it more convenient to store it that way. Placing it on a table is enough. The Moso Bag can be placed on absolutely any surface or material.

Why does the bag only last for two years?
The Moso Bag works by adsorbing pollutants from the air and temporarily storing them in its’ pores until rejuvenation. Once placed outside in the sun, the UV rays release and disintegrate the pollutants. Some of the more serious toxins, such as formaldehyde, can leave a very small amount of residue behind in the pores. This builds up over time, making the Moso Bag less effective at adsorbing particles out of the air. Sometimes the bag lasts more than two years; you will have to be the judge of that.

Is the Moso Bag safe around pets?
Yes! The Moso Bag contains one ingredient only – bamboo charcoal – which has no chemicals or toxins, making it completely safe to use around pets and children.

How do I rejuvenate the bag?
To rejuvenate, we recommend placing your bag in the sun once a month for at least one hour. We recommend flipping over the Moso Bag occasionally while it is in the sun so all of the bamboo charcoal can rejuvenate. If you live somewhere that doesn’t have much sun, know that the Moso Bag will last for more than 30 days without sun, and in some cases as long as 90 days. However, you’ll get the best performance when you put it in the sun every 30 days.

I really don’t get a lot of sun where I live; do I have to put it outside? 
The Moso Bag does not need heat to rejuvenate. The UV rays from the sun rejuvenate the Moso Bag and there are UV rays even on cold days. The sun may not be as strong through, so leave it outside for two hours instead of one. Placing it inside behind a sunny window, may not be effective because most windows block out essential UV rays for rejuvenation.

Can I rejuvenate it in the oven?
Please, don’t.

I left my Moso Bag in the rain; is it ruined?
It may not have that fresh, out-of-the-package look but it is not permanently damaged. Simply place the bag in the sun to let it dry out. Once it’s dry, the charcoal will begin to work again.

Can the bamboo charcoal be recycled?
Absolutely! Bamboo charcoal is an amazing product. After two years as an air purifier, the bamboo charcoal makes a wonderful addition to your garden, where it promotes plant growth and completes its lifecycle as a product that comes from the earth and ultimately gives back to the earth. 

Why is bamboo charcoal better than regular charcoal?
Bamboo charcoal is simply a better, all-around product. Regular charcoal is made from normal trees (not bamboo) so it takes decades for the trees to grow back once they are cut down. Moso Bamboo is a grass and grows back to full maturity in 5 years. Regular charcoal production pollutes the air, whereas bamboo charcoal is a carbon neutral process. Bamboo charcoal is more porous (about 10 times), so you need a lot less of it to cover a much larger space.

Aren’t we taking away a food source from pandas?
Absolutely not! Moso Bamboo is very wide, dense and has no leaf growth on the first 15 feet of the stem. Pandas eat bamboo that is lower to ground and more accessible.

What is the difference between the colors of the Moso Bag?
No functional difference, the color choices are simply for aesthetics.
 



All prices are in USD. Copyright 2016 Moso Natural.

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